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communication fixed easy with an erp | sap business one

5 COMMUNICATION ISSUES FIXED EASY WITH AN ERP

Five communication issues that can be fixed easily with a do-it all ERP

 

When it comes to managing the business processes, ERP can do almost anything and everything.  Some experts have described ERP solutions as the ‘system Babel fish ‘because it can accurately translate data between you, your customer and suppliers. Stock, orders, delivery and other processes can are being passed smoothly between interactive systems. Good internal communications can make a real difference to your business.

When employees understand the direction and purpose of an organisation, they can work towards the same goals – the result is a more motivated, efficient and productive workforce. Without clear and regular communication employees can become disengaged. That’s why a cohesive internal communications strategy is often at the heart of a successful business. A fully integrated ERP software suite can truly improve internal communication, no matter how many locations, departments or employees a company has. The entire organization uses one database to input and store data – which means, everyone is working with the exact same information all in real-time. So here are 5 communication issues that can be fixed easily with a do-it all ERP.

1.DATA ACCURACY:

Resolve issues and disputes with ERP solutions
a. Data is centralized
b. Data is authoritative
c. Data can also be drawn from client and supplier systems.
d. Data cannot be massaged or made to look better- you just have the raw facts.
 

2.AUDIT TRAILS AND DISPUTE RESOLUTION:

In the events of a dispute, ERP solutions can force a swift resolution.
a. Audit trails demonstrate order progress and fulfilment
b. Automated order progression demonstrates progress of every customer request.
c.   Comprehensive records allow you to identify problems and resolve them to prevent future disputes.
 

3.BUSINESS DECISION –MAKING:

ERP solutions provide the data you need to make informed business decisions.
a. Real-time information real-time decision
b. Real-time information allows people to act immediately on exceptions.
c. Real-time information allows people to act immediately on exceptions.
d. Real-time access to, often in dashboards view, gives staff instant visibility of operational performance.
 

4. CUSTOMER QUERIES:

Pre and post sales queries are costly and time-consuming.
ERP Solution can
a. Provide access to order history and dispatch details to customers.
b. Automate common customer tasks, such as issuing email status updates
c. Automate returns processing
d. Provide 24x7x365 self-service support.
 

5. INTERNAL STATUS UPDATES:

 Good ERP solutions allow employees to remain focused on production and delivery rather than administration.
a. Progress  of orders is immediately viewable in the production pipeline.
b. Automated status update and personalized notifications can be emailed or highlighted on personalized dashboards.
c. Every members of the production line can view outstanding or upcoming tasks to better plan works loads.

An ERP system is the solution to bring the entire organization together as ONE. No more excuses about lack of time and availability of information.

Everyone can always stay up-to-date and well informed, since real-time company data is made visible to the entire organization and internal communication is no longer an issue. Build a solid foundation with the help of IT solutions so your team can work efficiently and as a proper team.

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