Manage Warranties & After-Sales for Medical Equipment with SAP B1

Manage Warranty, Spare Parts & Service for Medical equipment with SAP Business One

Managing warranties, service contracts, and spare parts inventory can make or break your reputation in the medical equipment industry. In this high-stakes market—where downtime risks patient safety—having a system that tracks equipment lifecycle and supports proactive service is no longer optional. That’s where SAP Business One (SAP B1) comes in.

🏥 Why Post-Sales Service Matters in the Medical Equipment Industry

Medical devices are high-value assets with strict regulatory oversight. Customers expect:

• Zero downtime
• Timely part replacements
• Transparent warranty coverage
• Preventive maintenance reminders

Traditional systems like spreadsheets or siloed tools simply can’t handle the complexity of servicing multiple clients, SKUs, and service contracts.

🔍 Challenges You Might Be Facing in Medical equipment Industry

• Manually tracking warranty periods across multiple devices
• Inability to trace which batch or serial number was sold to which customer
• Delays in spare part availability
• Missed service calls or preventive maintenance deadlines
• No centralized view of after-sales operations

⚙️ How SAP B1 Solves These Problems

SAP Business One offers a unified platform to manage end-to-end post-sales activities, including:

✅ 1. Warranty Tracking by Serial and Batch Number

• Automatically track warranty start/end dates by item
• Link each unit to the customer and service history
• Prevent expired warranty claims through automated alerts

✅ 2. Spare Parts Inventory Management

• Maintain optimal spare parts stock levels
• Get real-time visibility into part availability across warehouses
• Automate reordering and vendor communication

✅ 3. After-Sales Service Module

• Create and assign service calls based on SLA or warranty status
• Schedule preventive maintenance with calendar alerts
• Log resolutions, parts used, technician time, and follow-up status

✅ 4. Medical equipment Card History

• View full device history: purchase, service, part replacements
• Track movement, ownership, and service events—all in one place

✅ 5. Customer Satisfaction

• Faster response times and fewer escalations
• Transparent communication through real-time reports and customer dashboards

🧠 Bonus: Integration with Mobile Devices

With SAP B1 mobile service apps, your technicians can:

• Access service history on-site
• Update job status in real-time
• Scan serial numbers for instant warranty validation

📈 Real Business Benefits

✅ 30% faster service response time
✅ 20% reduction in warranty fraud or expired claims
✅ 40% improvement in spare part availability
✅ Higher customer retention through reliable after-sales service

🛠 Ready to Transform Your Medical Equipment Operations?

Use our SAP Business One Pricing Calculator to estimate your investment or book a demo to see it in action.

FAQs

1. Can SAP Business One track warranty periods for individual medical devices?

Yes, SAP B1 allows you to track warranties by serial number or batch, so you can manage warranty status for each device sold, along with start/end dates and coverage conditions.

2. How does SAP B1 help manage spare parts for medical equipment?

SAP Business One maintains a centralized spare parts inventory, automates reorder points, and ensures you have the right components in stock for replacements—minimizing downtime for critical equipment.

3. Is there a service module in SAP Business One for scheduling repairs or maintenance?

Yes. SAP B1 includes a Service Module where you can log service calls, assign technicians, set up preventive maintenance schedules, and track response times.

4. Can I view a full-service history for each medical device in SAP B1?

Absolutely. SAP B1 uses equipment cards that track purchase, warranty, service, and part replacement history for every individual device.

5. Does SAP Business One support field technicians with mobile access?

Yes. Field technicians can use SAP B1 mobile apps to check warranty details, access service records, and update job status in real time—improving response and resolution times.

6. How does SAP B1 prevent warranty fraud or invalid claims?

By linking warranties to serial numbers and tracking expiry dates, SAP B1 automatically blocks service calls for expired or unauthorized claims, helping you reduce operational losses.

7. Can SAP B1 handle service contracts and SLAs for medical equipment?

Yes, you can define service-level agreements, manage multiple contracts, and monitor response time commitments to ensure compliance and accountability.

8. What kind of reports can I generate for after-sales and service tracking?

SAP B1 offers customizable reports and dashboards on:

• Open and closed service calls
• Parts used
• Warranty status
• Technician performance
• Customer satisfaction levels

9. How does SAP B1 improve customer satisfaction in after-sales service?

By automating service tracking, reducing response times, and maintaining parts availability, SAP B1 ensures faster resolutions, transparent communication, and higher customer retention.

10. Is SAP Business One suitable for small and mid-sized medical equipment companies?

Yes. SAP B1 is cost-effective and scalable, making it ideal for small to medium medical device manufacturers or distributors looking for end-to-end ERP automation.

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